We do our best to ship products as quickly as possible. Please allow three-four weeks to receive your order if you are ordering for a special occasion. You will see the shipping rate and options at the time of checkout, with the option to choose an expedited service. You will receive notifications of shipment and tracking information to keep an eye out for your parcel. We do our best to be completely transparent of the status of your order. We know you are excited to get it!
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the item has been received. Please send an email to email@example.com with details of your shipment to determine whether you qualify for a store credit. We will walk you through the process and will do our best to make sure you are happy with your order.
For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
Buyers’ Remorse: We do not refund orders for buyer’s remorse, ordering of the wrong size or a change of mind for colour or specific product. However, in the case of a damaged product or an error on our end, please contact firstname.lastname@example.org to discuss a replacement or store credit.
GROOVE CUSTOMER SERVICE
Please email email@example.com to make sure your order qualifies for a return for store credit & further instructions, and for any other customer service inquiries, or to chat about a custom order. We'd love to hear your ideas.